About POKOKS

POKOKS is inspired by culture and the beautiful nature. Each collection is thoughtfully designed by a mother of three beautiful girls, to make chic and comfortable clothes for busy little ones who are always on the move exploring nature and embracing cultures!

 

  

How to Purchase

• Two easy ways to browse and find your favourite items:

• Browse the product groups - check each product group, TOPS, BOTTOMS, DRESSES, or SHOP ALL
• Browse though our LOOKBOOK page to find the best look! (and oh… this is my favourite!)
• Do check out the SALE page for beautiful items with absolutely best price!
• Check your interested items (Don’t forget to choose the SIZE), click ‘Add to Cart’
• Choose ‘Go to Cart’ to checkout or ‘Continue to Shop’ to get more and more and more….of your favourite pieces
• Please CAREFULLY review your shipping address, email address and other details at the checkout
• If you have a Discount Code, please key in the ‘Discount Code Box’
• Select one of the payment methods: Paypal, Credit Cards, iPay88 or Online Transfer/Bank Deposit
• Click 'Complete Order'
• An ORDER CONFIRMATION EMAIL will be sent to you shortly 
• Once your package is shipped, we will also send you a DELIVERY INFORMATION EMAIL.
• Done, and just wait for your favourite looks to arrive. It won’t be long :-)

 

 

Account

Please take a few seconds to create an account with us for absolutely Fabulous FREEBIES, Member Exclusive Discounts, BIRTHDAY Special, Flash-SALE notifications, and many more!

 

 

Payment Method

We accept the following payment methods:

• IPAY88 (VISA, MASTER, AMEX, PAYPAL & Major Banks In Malaysia)
  - MAYBANK, CIMB, HLBB, ISLAMIC BANK, RHB, ALLIANCE BANK, AAFFIN BANK and MANY MORE!

• PAYPAL (VISA, MASTER, AMEX & PAYPAL) (Please refer here)

• Manually Deposit (Please refer here)

 

PAYPAL Account Information

Account: pokoks.com@gmail.com

 

Bank Account Information

BANK	CIMB Malaysia
ACCOUNT NAME	Kimjaya Setia Sdn. Bhd.
ACCOUNT NUMBER	8009552136
SHIFT CODE	CIBBMYKL

 

 

Please Email or Whatsapp the bank-in slip to us (Please refer here)

 

 

Shipping & Handling

We won’t make you wait long!

• At most cases, all orders made on Monday to Friday by 11am and with available inventory will be shipped ON THE SAME DAY!
• Orders made after 9am or on public holidays will be shipped the next business day.
• Order made on Saturday & Sunday will be shipped on the following Monday (excluding public holidays).
• Shipment might be a SLOWER for PEAK Seasons as we usually get a lot and a lot and a lot of orders! THANKS!

What's the shipping charges?

We provide FREE EXPRESS shipping on all orders within MALAYSIA, including Sabah & Sarawak. Shipping to other countries are listed below:

Countries	Shipping Type	Rate	Free Shipping	Duration
Malaysia	Express	RM8	RM50 or more	1-3 business days
Singapore	Express	RM40	Orders of RM400 or more	2-3 business days
Brunei	Express	RM60	Orders of RM600 or more	3-5 business days
Indonesia	Express	RM120	N/A	3-7 business days
UK	Express	RM120	N/A	3-7 business days
US	Express	RM120	N/A	3-7 business days
Australia	Express	RM120	N/A	3-7 business days
NZ	Express	RM120	N/A	3-7 business days
Rest of the world	Express	RM200	N/A	5-15 business days

 

How to check delivery status?

Easy! Parcel Tracking numbers and Tracking Link will be emailed to you once your package is shipped. Just follow the simple steps listed in the email!

*You may need to wait up to 24 hours for the tracking information to updated.

Need changes? Made a mistake?

You might have changed your mind with your order. You might have just noticed that teeny-weeny mistake on your shipping address. Or you might have just forgotten your coffee this morning and you know, all kind of things could go wrong… 

DON’T PANIC! Please do GET IN TOUCH WITH US as soon as possible and we promise to do our best to straighten things out! 

Don’t forget to include your Order Confirmation Email or Order Confirmation Number to help us expedite the process. 

Custom Duty (International Shipping)

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost may be, as customs policies and import duties vary from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting

ATTENTION!! All Sales, Promotional and Discounted items are not entitled for an exchange.

 

 

Complain & Suggestion

If you spot anything we could do better, we welcome your comments and suggestions. Please do not hesitate to get in touch with us.

Please also include your Order Confirmation Number or Receipt Number (if applicable) to help us look into the matters quicker.

  

 

 

Exchange & Return

We want you to be satisfied with your purchases at POKOKS. If that's not the case, we'll gladly accept merchandise for exchange (but no refund), provided it:

• Is in new and saleable condition
• Hasn't been washed, worn or altered (with the original tags attached)
• Is returned within 7 calendar days (from the postmark date)

 

Notes for Exchange:

• You can only exchange for items of same or higher price than the returned items (no refund for price difference if exchange items price is lower than the returned items). 
• You are required to pay for the price difference.
• Postage Charge (RM8 within Malaysia) applied
• **ATTENTION!!** All Sales, Promotional and Discounted items are not entitled for an exchange and are not returnable. Items purchased during our Sales, Promotional period are final. 

 

What to do?

Please NOTIFY US via Email/ WhatsApp before sending us your merchandise for exchange or return together with the note: 

ORDER NUMBER	: (if you know)
NAME	:
PHONE	:
REMARK	: (what do you want to change...?)

 

Please send your exchange or return to: 

POKOKS.COM
54-1, Jalan Setia Utama AS U13/AS, Setia Alam Seksyen U13,
Shah Alam, 40170, Selangor, Malaysia

 

Refund?

No refund is available for either the price different or returned items.

 

 

 

 

Contact Us

Company Name: KIMJAYA Setia Sdn. Bhd. (1257186-T)

Email: customer@pokoks.com

Mobile: +60 16 556 9865 (whatsapp or sms only)

Office address: 

54-1, Jalan Setia Utama AS U13/AS, Setia Alam Seksyen U13,
Shah Alam, 40170, Selangor, Malaysia