About POKOKS

POKOKS is inspired by culture and the beautiful nature. Each collection is thoughtfully designed by a mother of three beautiful girls, to make chic and comfortable clothes for busy little ones who are always on the move exploring nature and embracing cultures!

 

  

How to Purchase

  • Two easy ways to browse and find your favourite items:
    • Browse the product groups - check each product group, TOPS, BOTTOMS, DRESSES, or SHOP ALL
    • Browse though our LOOKBOOK page to find the best look! (and oh… this is my favourite!)
  • Do check out the SALE page for beautiful items with absolutely best price!
    • Check your interested items (Don’t forget to choose the SIZE), click ‘Add to Cart
    • Choose ‘Go to Cart’ to checkout or ‘Continue to Shop’ to get more and more and more….of your favourite pieces
    • Please CAREFULLY review your shipping address, email address and other details at the checkout
    • If you have a Discount Code, please key in the ‘Discount Code Box’
    • Select one of the payment methods: Paypal, Credit Cards, iPay88 or Online Transfer/Bank Deposit
    • Click 'Complete Order'
    • An ORDER CONFIRMATION EMAIL will be sent to you shortly 
    • Once your package is shipped, we will also send you a DELIVERY INFORMATION EMAIL.
    • Done, and just wait for your favourite looks to arrive. It won’t be long :-)

     

     

    Account

    Please take a few seconds to create an account with us for absolutely Fabulous FREEBIES, Member Exclusive Discounts, BIRTHDAY Special, Flash-SALE notifications, and many more!

     

     

    Size Guide

    AGE Up to 2 Years Up to 4 Years Up to 6 Years Up to 8 Years Up to 10 Years Up to 12 Years
    HEIGHT 90 CM 102 CM 112 CM 124 CM 136 CM 148 CM
    CHEST 52 CM 56 CM 60 CM 64 CM 68 CM 74 CM
    WAIST 51 CM 55 CM 59 CM 63 CM 67 CM 71 CM
    HIP 54 CM 58 CM 62 CM 66 CM 70 CM 74 CM

    * The measurements above are body measurement, NOT clothing measurement.

      

     

    Payment Method

    We accept the following payment methods:

    • IPAY88 (VISA, MASTER, AMEX, PAYPAL & Major Banks In Malaysia)
      - MAYBANK, CIMB, HLBB, ISLAMIC BANK, RHB, ALLIANCE BANK, AAFFIN BANK and MANY MORE!
    • PAYPAL (VISA, MASTER, AMEX & PAYPAL) (Please refer here)
    • Manually Deposit (Please refer here)

     

    PAYPAL Account Information

    Account: pokoks.com@gmail.com

     

    Bank Account Information

    BANK CIMB Malaysia
    ACCOUNT NAME Kimjaya Clothing
    ACCOUNT NUMBER 8007914910
    SHIFT CODE CIBBMYKL

     

    BANK Maybank Malaysia
    ACCOUNT NAME Kimjaya Clothing
    ACCOUNT NUMBER
    512848527666
    SHIFT CODE
    MBBEMYKL

     

     

    Please Email or Whatsapp the bank-in slip to us (Please refer here)

     

     

    Shipping & Handling

    We won’t make you wait long!

    • At most cases, all orders made on Monday to Friday by 11am and with available inventory will be shipped ON THE SAME DAY!
    • Orders made after 11am or on public holidays will be shipped the next business day.
    • Order made on Saturday & Sunday will be shipped on the following Monday (excluding public holidays).
    • Shipment might be a little slow for PEAK Season as we usually get a lot of orders!

    What's the shipping charges?

    We provide FREE EXPRESS shipping on all orders within MALAYSIA, including Sabah & Sarawak. Shipping to other countries are listed below:

    Countries Shipping Type Rate Free Shipping Duration
    Malaysia Express RM8 RM50 or more 1-2 business days
    Singapore Express RM40 Orders of RM400 or more 1-2 business days
    Brunei Express RM60 Orders of RM600 or more 2-5 business days
    Indonesia Express RM60 Orders of RM600 or more 2-5 business days
    Rest of the world Express RM120 Orders of RM800 or more 2-8 business days

     

    How to check delivery status?

    Easy! Parcel Tracking numbers and Tracking Link will be emailed to you once your package is shipped. Just follow the simple steps listed in the email!

    *You may need to wait up to 24 hours for the tracking information to updated.

    Need changes? Made a mistake?

    You might have changed your mind with your order. You might have just noticed that teeny-weeny mistake on your shipping address. Or you might have just forgotten your coffee this morning and you know, all kind of things could go wrong… 

    DON’T PANIC! Please do GET IN TOUCH WITH US as soon as possible and we promise to do our best to straighten things out! 

    Don’t forget to include your Order Confirmation Email or Order Confirmation Number to help us expedite the process. 

    Custom Duty (International Shipping)

    Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

    Unfortunately, we have no control over these charges, and cannot tell you what the cost may be, as customs policies and import duties vary from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting

     

     

    Complain & Suggestion

    If you spot anything we could do better, we welcome your comments and suggestions. Please do not hesitate to get in touch with us.

    Please also include your Order Confirmation Number or Receipt Number (if applicable) to help us look into the matters quicker.

      

     

     

    Exchange & Return

    We want you to be satisfied with your purchases at POKOKS. If that's not the case, we'll gladly accept merchandise for exchange (but no refund), provided it:

    • Is in new and saleable condition
    • Hasn't been washed, worn or altered (with the original tags attached)
    • Is returned within 14 calendar days (from the postmark date)

     

    Notes for Exchange:

    • You can only exchange for items of same or higher price than the returned items (no refund for price difference if exchange items price is lower than the returned items). 
    • You are required to pay for the price difference.
    • Postage Charge (RM8 within Malaysia) applied
    • **For SALES Items** 10% RESTOCKING FEE based on the original price of the returned items will be charged. 

     

    What to do?

    Please NOTIFY US via Email/ WhatsApp before sending us your merchandise for exchange or return together with the note: 

    ORDER NUMBER : (if you know)
    NAME
    PHONE
    REMARK : (what do you want to change...?)

     

    Please send your exchange or return to: 

    POKOKS.COM
    70-2, Jalan Setia Gemilang BM U13/BM,
    Setia Alam Seksyen U13, Shah Alam,
    40170, Selangor, Malaysia

     

    Refund?

    No refund is available for either the price different or returned items.

     

     

     

     

    Contact Us

    Company Name: KIMJAYA Clothing (002508606-V)

    Email: customer@pokoks.com

    Mobile: +60 16 556 9865 (whatsapp or sms only)

    Office address: 
    70-2, Jalan Setia Gemilang BM U13/BM,
    Setia Alam Seksyen U13, Shah Alam,
    40170, Selangor, Malaysia